Privacy Policy

This is version 4, which was last updated the 21.02.2023

1. Introduction
1.1 This Data Protection and Privacy Policy (the “Policy”) describes how Norlys Energy Trading A/S (“us”, ”we” or ”our”) collects and processes personal data relating to the purchase of services, membership, products or general use of our website.
1.2 The Policy is prepared and made available to comply with the General Data Protection Regulation (2016/679 of 27 April 2016) (the ”GDPR”) and the rules included herein on information to be provided to you.

2. Collecting personal data with cookies
2.1 By visiting and using our website(s), cookies are collected and used on the basis of consent. Information in these cookies include (hereinafter “Cookiedata”):
a) IP address
We use cookies to see which sites our users visit and when – and which sites they visit before visiting ours. We use these data to understand how users as a total group navigate on our websites. The information is used as general statistics and cannot be linked to individuals. The tool we use for web statistics is Google Analytics.
2.2 Cookiedata is used improvement of the website(s) and the user experience .
2.3 Our use of cookies for the purpose of collecting personal data is being carried out in accordance with the Cookie Order (No. 1148 of 9 December 2011), section 3.
2.4 If you wish to limit or decline the cookies placed on your computer when visiting our website you can do so at any time by changing your browser settings. However, you should be aware that if you decline or reject cookies it will impact the functionality of the website which means that there are features on the website that you will not be able to see. Any browser allows you to delete cookies collectively or individually. How this is done depends on the used browser. Remember to delete the cookies in all browsers, if you use several different browsers.
2.5 Below you will see an overview of the duration of the cookies we use: The information is stored in the period that is allowed according to the law, and we delete them, when they are no longer necessary. The period depends on the character of the information and why the cookies were stored. It is therefore not possible to give a general time frame.

3. Types of personal data processed
3.1 We process personal data about you when this is necessary and in accordance with the applicable legislation. Depending on the specific circumstances, the processed personal data include the following types of personal data:
a) IP addresses
b) Google data
c) name
d) email
3.2 If we need to collect more personal data than specified above, we will inform about this. Such information will be provided by updating this Policy.

4. Purposes for processing the personal data
4.1 The personal data we collect about you is processed for the following purposes:
a) To improve our products, services or website. If you choose to send us a message using the contact form at our webpage, your name, email and content will be stored in our mail system and will be deleted when it is no longer necessary to store the information.

5. Legal basis for processing personal data
5.1 We only process your personal data when we have a legal basis to do so in accordance with the GDPR. Depending on the specific circumstances, the processing of personal data is done on the following legal basis:
a) The processing is necessary for the purposes of the legitimate interests where such interests are not overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, cf. the GDPR, article 6(1)(f).

6. Disclosure and transfer of personal data
6.1 We only pass on personal data to others when the law allows it or requires it, including when relevant and asked to do so by you or a data controller when applicable.

7. Erasure and retention of personal data
7.1 We ensure that the personal data is deleted when it is no longer relevant for the processing purposes as described above. We also retain personal data to the extent that it is an obligation from applicable law, as is the case with for example accounting and bookkeeping materials and records. If you have any questions about our retention of personal data, please contact the email mentioned in the last section of this Policy.

8. Data subject rights
8.1 As a data subject under GDPR, you have a number of rights.
8.1.1 You have the right to request access to the personal data we process about you, the purposes we process the personal data, and whether we disclose or transfer your personal data to others.
8.1.2 You have the right to have incorrect information rectified.
8.1.3 You have the right to have certain personal data deleted.
8.1.4 You may have the right to restriction of our processing of your personal data.
8.1.5 You may have the right to object to our processing of your personal data based on reasons and circumstances that pertain to your situation.
8.1.6 You have the right not to be subject to a decision based solely on automated means, without human interference unless the decision is necessary for your employment, the decision has a legal basis, or is based on your explicit consent.
8.1.7 If the processing of your personal data is based on your consent, you are entitled to withdraw such consent at any time. Withdrawal of your consent will not affect the lawfulness of the processing carried out prior to your revocation of consent.
8.1.8 You are entitled to receive personal data which you have provided to us in a structured, commonly used, and machine-readable format (data portability).
8.1.9 You can always lodge a complaint with the data protection agency.
8.2 Your rights may be subject to conditions or restrictions. Accordingly, there is no certainty that you will be entitled to for example data portability in the specific situation; it will depend on the circumstances of the processing.
8.3 More information about data subject rights can be found in the guidelines of the national data protection authorities.
8.4 Please use you the contact details below if you want to use your rights.
8.5 We try to meet your wishes about our processing of personal data, but you can always file a complaint to the data protection authorities.

9. Changes to this Policy
9.1 We reserve the right to update and amend this Policy. If we do, we correct the date and the version at the bottom of this Policy. In case of significant changes, we will provide notification in the form of a visible notice, for example on our website or by direct message.

10. Contact
10.1 You may contact us at the below specified email if you:
• disagree with our processing or consider our processing of your personal data infringes on the law,
• have questions or comments to this Policy, or
• want to invoke one or more of your rights as a data subject described in this Policy.

If you have questions or comments to this Policy or if you would like to invoke one or more data subject rights, please contact us at
Phone: +45 72 46 46 46, or